Billing & Subscriptions
Common questions about payments, subscriptions, and refunds.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) through Stripe.
Can I cancel my subscription?
Monthly subscriptions: Yes, you can cancel anytime from Settings → Billing. You'll retain access until the end of your billing period.
Annual subscriptions: Annual plans are a yearly commitment and cannot be canceled mid-cycle. You keep full access until the year ends, but no refunds are provided for the remaining period.
Do you offer refunds?
Subscriptions: We don't offer refunds for partial months, but you can cancel anytime and keep access until the period ends.
Blueprint purchases: Per EU digital content regulations, refunds aren't available after download because you consent to immediate access. Refunds may be considered for non-delivery or technical issues.
What's the difference between Users and Teams?
Users (Free): Full wizard access, all platforms, API access, ability to sell blueprints (70% revenue), browse and download blueprints.
Teams (€30/seat/month): Everything in Users, plus AI-powered blueprint editing, team-shared blueprints, SSO (SAML, OIDC, LDAP), centralized billing, and 10% off all paid blueprint purchases.
Do you offer annual billing?
Yes! You can choose between monthly and annual billing on our pricing page. Annual plans offer a 10% discount compared to monthly billing:
Teams: €324/seat/year (€27/seat/month) vs €30/seat/month
Note: Annual subscriptions are a yearly commitment and cannot be canceled or refunded mid-cycle.
How do I upgrade or downgrade?
Go to Settings → Billing and click "Change Plan". Changes take effect immediately, and you'll be charged the prorated difference.
Where can I see my invoices?
Click "Manage Billing" in Settings → Billing to access Stripe's customer portal, where you can view and download all invoices.
I'm having trouble with payment. What should I do?
First, check that your card details are correct in the billing portal. If the problem persists, contact [email protected] with your account email and we'll help resolve the issue.
How do seller payouts work?
If you sell blueprints, you can request a payout when you have at least €5 in available earnings. Payouts are sent via PayPal and typically process within 3-5 business days. See Payouts documentation for details.
What currency do you charge in?
All prices are in Euros (EUR). Stripe automatically converts to your card's currency at checkout. You'll see the converted amount before confirming.